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Siebel Crashes After Navigating to User Preferences Tab Layout (Doc ID 2487277.1)

Last updated on JULY 23, 2019

Applies to:

Siebel CRM - Version 17.0 [IP2017] to 18.8 [Release V17]
Information in this document applies to any platform.

Symptoms

On : 18.8 version, System Admin

When attempting to use Siebel 18.8 a system crash occurs,
the following error occurs.

ERROR
-----------------------

SisnTcpIp SisnSockInfo 3 000000045bb6119c:0 2018-10-04 14:28:09 3152: [SISNAPI TLS] Using OPENSSL to create TLS connections
SisnTcpIp SisnSockInfo 3 000000045bb6119c:0 2018-10-04 14:28:09 3152: [SISNAPI TLS] failed to read certificate file name
SisnTcpIp SisnSockInfo 3 000000045bb6119c:0 2018-10-04 14:28:09 3152: [SISNAPI TLS] failed to read key file name
SisnTcpIp SisnSockInfo 3 000000045bb6119c:0 2018-10-04 14:28:09 3152: [SISNAPI TLS] failed to read CA certificate file name




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open your browser
2. Enter the Siebel url
3.Navigate through Siebel
4. Observe the issue
5. Review the eautoObjMgr_enu log file

- CALL STACK - 





Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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