My Oracle Support Banner

Siebel Data Quality Not Returning Correct Entity Match Scores Due To Differences In *Dedup* Data Map (Doc ID 2487693.1)

Last updated on MARCH 12, 2021

Applies to:

Siebel Universal Customer Master - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

PRODUCT VERSION:
---------------------------

Siebel Universal Customer Master:     15.18.0.0 SIA [23048]
Enterprise Data Quality:                    12.2.1.3.0 (036)

ACTUAL BEHAVIOR
-------------------------

When using Siebel application to invoke EDQ for matching, it is working in UAT environment.

The same set up is in Production environment. However, when invoking EDQ for matching in Production using same Account record data and value, it is not producing a match.

The production dnd logs shows that the generate cluster key request to EDQ-CDS initially sends just the Candidate record name and no other fields. This results in a match score of 75 which then means according to the match threshold, there is no automatic merge.

The behaviour only occurs for Account objects in Production, but it works fine for Contact matching in both environments.

EXPECTED BEHAVIOR
-----------------------

Production and UAT environments should behave the same and produce the same matching results and scores.

STEPS
-----------------------

The issue can be reproduced at will with the following steps:

1. Use Siebel to invoke EDQ for matching on Account record.

2. This returns a match in UAT environment.

3. This does not return a match in Production environment.

 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users do not get the same results in Production as compared to UAT.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.