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SOAP Fault Does Not Populate Faultstring / Faultcode Of The Proxy Business Service in Task Based UI (TBUI) (Doc ID 2487772.1)

Last updated on FEBRUARY 06, 2019

Applies to:

Siebel Financial Services CRM - Version 16.16 [IP2016] and later
Information in this document applies to any platform.


On : 16.16 [IP2016] version, Client Functionality

SOAP Fault does not populate faultstring / faultcode of the Proxy Business Service

When Outbound Services is invoked from Task Based UI .

The service works fine but the Proxy BS does not interpret the 'Soap Fault' sent back the external application.
Outputs properties faultcode / faultstring / XMLHierarchyOutput are not properly populated.

Instead the Proxy BS raise an SBL-EAI-04308 error and populate the TBUI properties ‘Error Code’ and ‘Error Message’.

The issue can be reproduced at will with the following steps:
1. create a task based ui and call an outbound web service as a step in the task.
2. Use inputs that cause a SOAP Fault.
3. Notice the siebel error code is populated, but the faultstring and fault code task properties are not.

The issue has the following business impact:
Due to this issue, users cannot implement error handling for this TBUI and complete acceptance tests of this new custom functionality.


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