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Siebel Is Cleaning Field Value When User Hide Focusable List Column From List Applet Using IE 11 (Doc ID 2491169.1)

Last updated on MARCH 05, 2019

Applies to:

Siebel CRM - Version 16.17 [IP2016] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Field value of "SSO Disposition" has no value

 
EXPECTED BEHAVIOR
-----------------------
The  "SSO Disposition" field should be populated with a value

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login to Siebel with Siebel Administrator rules using Internet Explorer 11.
2. Navigate to "Administration-Integration" -> "Symbolic URL Administration"
3. Query any record with nonempty value in "SSO Disposition" on applet "WI Symbolic URL List Applet".
4. Focus on column "SSO Disposition" and then navigate to applet menu and invoke function "Columns Displayed". Hide "SSO Disposition" field and click "Save" button.
5. Click "Ctrl+S" on keyboard for record saving.
6. Focus on column "SSO Disposition" and then navigate to applet menu and invoke function "Columns Displayed". Show "SSO Disposition" field and click "Save" button.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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