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Pop-up Applet Not Showing Data (Doc ID 2491689.1)

Last updated on MARCH 17, 2020

Applies to:

Siebel CRM - Version 8.2.2.14.15 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.14.15 [IP2014] version, Configuration - General

ACTUAL BEHAVIOR
---------------
pop up is displayed but not showing any data.

EXPECTED BEHAVIOR
-----------------------
The Data should be displayed in the Popup Applet.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. A user clicks new button and a pop up is displayed along with a new record in 'NIA Service Request' BC
2. A form applet is displayed and User enter the values and click query button
3. An outbound interface is triggered and the user data is fetched.
4. This data will be created in CRM along with the service request details
5. Currently after the configuration of point 1, pop up is displayed but not showing any data.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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