Server Manager and SMC Login Does Not Work
(Doc ID 2491731.1)
Last updated on APRIL 04, 2025
Applies to:
Siebel CRM - Version 18.5 and laterInformation in this document applies to any platform.
applied PS 18.5 over 17.0
starting Siebel enterprise
- server manager can not connect to gw service
- SMC login is not working
- Administrative views are not working
Symptoms
ACTUAL BEHAVIOR
---------------
- server manager can not connect to gw service
error: Fatal error (2555922): Could not open connection to Siebel Gateway configuration store (%1:%2)., exiting... - SMC login is not working
error: We detected an Error which may have occurred for one or more of the following reasons:
An error has occurred creating business component 'Server Component' used by business object 'Server Admin'. Please ask your systems administrator to check your application configuration.(SBL-DAT-00222) - Administrative views are not working
error: The user ID or password that you entered is incorrect
EXPECTED BEHAVIOR
-----------------------
server manager, SMC and Administrative views should work fine after installing Patch-Set
Changes
Patch-Set 18.5 was installed over 17.0 in Linux OS
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |