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Siebel Loyalty (2018) - Error SBL-LTY-50163 - Redemption Via Web Service (Doc ID 2491787.1)

Last updated on SEPTEMBER 09, 2021

Applies to:

Siebel Loyalty Customer Portal - Version 18.7 and later
Information in this document applies to any platform.


On : 18.7 version, Loyalty

When attempting to process a redemption via a web service, the following error occurs.

Error to Redemption. Error invoking service 'LOY Redemption Web Service', method 'ProcessRealTimeRedemption' at step 'Create Redemption Txn'.(SBL-BPR-00162)
The point balance is insufficient for payment using the given point type. Loan or Points to Pay conversion does not exist.(SBL-LTY-50163)

The issue can be reproduced at will with the following steps:
1. Create an accrual with 13 points
2. Run the LOY redemption web service to redeem 5 points
3. Error occurs




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