My Oracle Support Banner

Error SBL-EAI-04421 , Can Not Perform New Record In The Child BC CUT Address In Inbound Integration (Doc ID 2494195.1)

Last updated on OCTOBER 29, 2019

Applies to:

Siebel Financial Services CRM - Version 8.1.1 [21112] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1 [21112] version, Siebel Workflow

When attempting to create a SR through workflow using Web services
the following error occurs.

ERROR
-----------------------
PrcExec PropSet 4 000000135c1a0066:0 2018-12-19 16:03:14 Error invoking service 'EAI Siebel Adapter', method 'Insert' at step 'Insert SR'.(SBL-BPR-00162)
--Cannot perform 'NewRecord' on the business component 'CUT Address'(SBL-EAI-04421)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Create IO using EAI Wizard based on Custom SR BC
Create a Custom workflow and use EAI Siebel Adapter', method 'Insert' for service request
use this the WSDL from SOAP UI

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot insert service request and affecting entire functionality for end user

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.