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Business Service "SIA BC Utility Service" Hangs with ClearLOVCache Method (Doc ID 2495326.1)

Last updated on FEBRUARY 22, 2019

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

When invoking a Workflow with a Sub Process Workflow using Business Service(SIA BC Utility Service) and  "BCInvokeMethod" method, invoking the "ClearLOVCache" method, the process stops working (or hangs).

 

 

Steps to reproduce the issue:

In Siebel Tools:
1. Create a custom workflow(Workflow ENU LOV Cache) to clean the LOV Cache for multiple languages

    Define Components and the main Workflow(Workflow All LANG LOV Cache), as shown below:

    For Workflow Process Workflow ENU LOV Cache:


   a. Start > BS (SIA BC Utility Service) with Method (BCInvokeMethod) > End

      MVPW > Input Arguments:
                  1. BusComp Name | Literal | List Of Values
                  2. Method Name | Literal | ClearLOVCache

 

    For Workflow Process  Workflow All LANG LOV Cache:


   b. Start >Subprocess (Workflow ENU LOV Cache) > BS (Synchronous Server Requests) > BS (Synchronous Server Requests) with Method(SubmitRequest) > End



First BS MVPW > Input Arguments:
1. Component | Literal | WfProcMgrFRA
2. WfProcMgr.ProcessName | Literal | Workflow ENU LOV Cache
3. DelAmount | Literal | 10
4. DelUnits | Literal | Mins
5. Method | Literal | RunProcess


Second BS MVPW > Input Arguments:
1. Component | Literal | WfProcMgrDEU
2. WfProcMgr.ProcessName | Literal | Workflow ENU LOV Cache
3. DelAmount | Literal | 10
4. DelUnits | Literal | Mins
5. Method | Literal | RunProcess


Log in to Siebel Application and run a simulation on Administration - Business Service > Simulator with the following information below:

First Repro:
Business Service = Workflow Process Manager (Server Request)
Method Name = RunProcess
Input Argument > Property Name:
    a. Property name = ProcessName
    b. Value = Workflow All LANG LOV Cache

Result:

When running the Workflow both through the Command Prompt and the Business Service Simulator, the process hung:

 

srvrmgr:srvr1> run task for comp WfProcMgr with ProcessName='Workflow All LANG LOV Cache'

SiebelUI > Administration - Business Service > Simulator


A. From Command Prompt: 


B. From Business Service Simulator in the User Interface:
    The simulation hung without displaying any error messages.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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