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SSSE- Time Movement In Outlook Meeting (Doc ID 2495548.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel Server Sync - Microsoft Exchange Server - Version 16.10 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.10 [IP2016] version, SSSE

ACTUAL BEHAVIOR
---------------
Synched Siebel Activity time is getting moved by 2 hrs for user having (GMT+1) timezone
It seems that Time Zone conversion is not happening and its moving time from Outlook to Siebel update. New Event from Outlook is working fine and creating activity properly taking care of Time Zone.
Also verified Siebel user, Outlook uses same Time Zone and there is a mapping exist between Siebel and PIM in translation Map.



EXPECTED BEHAVIOR
-----------------------
Correct timezone should be passed to Outlook record


STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. Create an activity in Siebel.
2. It successfully reached Outlook.
3. next Sync, Outlook updated back the activity and timings are moved ahead to 2 hrs.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sync calendar items. This is a blocker and has a lot of impact as our implementation covers Europe, UK and South Africa around 3 different Time Zone.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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