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Agreements Are Not Getting Created For Promotion Component Products (Doc ID 2495731.1)

Last updated on NOVEMBER 07, 2019

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.10 [23021] version, Order Management

ACTUAL BEHAVIOR
---------------
Agreement item not getting created for Promotion component products


EXPECTED BEHAVIOR
-----------------------
Agreement should get created for promotion component products in case of Promotion track as agreement = true


 STEPS
 -----------------------
 The issue can be reproduced at will with the following steps:
 1. Create Product Promotion (Track as Agreement = Y)
 2. Add bundle product under Promotion(Def Card : 1)
 3. Create Account, Create Order under the account, add Promotion in order line items

So Promotion and Promotion component products should be there in line items
4. Complete the Order
5. Prepare assets
6. Go to Account --> Agreements --> Agreement Items and verify the agreement items for Promotion and its component product

7. Observed that there is no agreement item for promotion component product

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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