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When Deleting And Reply To Inbound Email Different Email Records Status Is Changed To Cancelled (Doc ID 2495803.1)

Last updated on DECEMBER 04, 2019

Applies to:

Siebel CRM - Version 8.2.2.14.17 [IP2014] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

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When attempting to delete an outbound email that is queued status, It modifies the status for another unrelated (inbound email) activity to cancelled


STEPS
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The issue can be reproduced at will with the following steps:
1. Delete an outbound queued email
2. Status for another unrelated (inbound email) activity is modified to cancelled

EXPECTED BEHAVIOR

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Original email - inbound activity should be modified.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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