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Slow Siebel Product EConfigurator (Doc ID 2496188.1)

Last updated on NOVEMBER 05, 2019

Applies to:

Siebel CRM - Version 15.10 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.10 [IP2015] version, Order Management

ACTUAL BEHAVIOR
---------------
Slowness while customizing a product on UAT

EXPECTED BEHAVIOR
-----------------------
Customizing a product should be fast

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the application
2. Navigate to Order Line Items, add the line item and click on "Customize"
Observe the performance

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users have to wait for a long time to complete the action of customizing the product

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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