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Inserting A Siebel CRM Repository Resource (REST IP 17) Not Working As Expected (Doc ID 2496830.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel CRM - Version 17.5 [IP2017] and later
Information in this document applies to any platform.

Symptoms

On : 17.5 [IP2017] version, Siebel EAI

While trying to Insert a Siebel CRM Repository Resource (Link) via REST in IP2017, the following error occurs:

ERROR
-----------------------
  "ERROR": "For instance of Integration Component 'RepositoryLink', using user key '', a record with identical values already exists in the Siebel database.\n\nPlease ensure that the field values in the input message are unique.(SBL-EAI-04381)"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Configure REST
2. Insert a link via REST API

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Integration failure

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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