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Window.Open Command from PM Script not working. (Doc ID 2497976.1)

Last updated on OCTOBER 23, 2019

Applies to:

Siebel CRM - Version 8.1.1.14.9 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.9 [IP2014] version, Siebel VB / eScript / COM
window.open command from PM script.

Customer is unable to launch a file URL like : window.open("file:///C:\Temp\SaveAs4.htm"); - via the window.open command from the __PM script.
Ordinary URLs are working great like www.cnn.com or www.yahoo.com, but not a local server file URL.


ERROR
-----------------------
Expected action - open browser window not happening.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to customized application.
2. Navigate to custom view / applet and click the custom button
3. Notice the new browser window not opening.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use window.open command to open local server URL.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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