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Convert A Quote To An Order - Auto Order Button Cause a Crash (Doc ID 2498153.1)

Last updated on JANUARY 23, 2019

Applies to:

Siebel CRM - Version 18.7 and later
Information in this document applies to any platform.

Symptoms

On :  18.7 version, Upgrade

Convert a quote to an Order - Auto Order button  

Converting a quote to an order by clicking button Auto Order causes error "The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again."

Log back into the application, quote was successfully converted to order.

Checking the logs: it appears the log got deleted or no longer under the same login.


ERROR
-----------------------
The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.

STEPS
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1. Create a Quote.
2. Add a simple product as a line item.
3. Click on the 'Auto Order' button.
4. The user is navigated to the error message and have to relogin.
5. On relogin, the Order is created.

BUSINESS IMPACT
-----------------------
This is causing users to get kicked out of the application

Cause

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In this Document
Symptoms
Cause
Solution


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