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Sporadically Sessions cannot be established Towards The Siebel Application On IE 11 (Doc ID 2498457.1)

Last updated on APRIL 21, 2021

Applies to:

Siebel CRM - Version 16.17 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.17 [IP2016] version, In IE11, sporadically Siebel Sessions cannot be establish

The session seems to hang never showing the application home page (the browser shows a white screen and seems to be waiting for a web operation to return).

Getting a Fiddler trace of the hanging sessions the following is observed:

GET /callcenter_enu/start.swe?SWECmd=Start&SWEHo=xxxxx.com HTTP/1.1

Operation returns as expected but then the session hangs waiting for:

GET /callcenter_enu/start.swe?SWECmd=Login&SWEPL=1&SRN=&SWETS= HTTP/1.1

(the response never returns)

This works fine in Chrome.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. Using IE logon to the Application

2. Enter Username and Password.

3. It hangs there

Checking on the Server Manager Sessions for those that are in this state it is found that the tasks stay on the Running state with the details:

OM Applet = as the login process has not even completed
OM BC = Invoking : Responsibility Attachment (GetFile)
OM BS = Completed : SWE Locale Service (PreLoadLocale)
OM View State = as the login process has not even completed

In other words, the OM seems to be hung on a GetFile operation.

The login process seems hang when navigating over the list of Responsibilities (S_RESP) for the logging user and then queries the S_USERLIST_ATT to obtain the location of what seems to be responsibility/application specific .spf files with:

SIEBEL
  T1.CONFLICT_ID,
  T1.LAST_UPD,
  T1.CREATED,
  T1.LAST_UPD_BY,
  T1.CREATED_BY,
  T1.MODIFICATION_NUM,
  T1.ROW_ID,
  T1.FILE_AUTO_UPD_FLG,
  T1.FILE_DATE,
  T1.FILE_DEFER_FLG,
  T1.FILE_DOCK_REQ_FLG,
  T1.FILE_DOCK_STAT_FLG,
  T1.FILE_EXT,
  T1.FILE_NAME,
  T1.FILE_REV_NUM,
  T1.FILE_SIZE,
  T1.FILE_SRC_PATH,
  T1.FILE_SRC_TYPE,
  FROM
  SIEBEL.S_USERLIST_ATT T1
  WHERE
  (T1.PAR_ROW_ID = :2)



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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