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Sub-Status Field Is Read Only In All Service Request View. (Doc ID 2498898.1)

Last updated on NOVEMBER 04, 2020

Applies to:

Siebel CRM - Version 15.6 [IP2015] and later
Information in this document applies to any platform.

Symptoms

The field Sub-Status remains editable in Service Request view. This enables the Service Request to be reopened if required. 

The field remains editable in My Service Request and My Team's Service Request. However the field becomes read-only in All Service Request view.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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