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IP 17: OM Login Failure with "Server Busy" Due to Failure to Get Connect String From CGW in Timely Manner (Doc ID 2499816.1)

Last updated on MAY 23, 2024

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.


Production URL not accessible at specific times.
SrvrMgr console was connecting fine and all siebel servers, components were showing UP & Running.
We found that from the Web server the request is not going to the Cloud Gateway.
Even we restarted the AI, it was still not able login to OM.
Only after a complete enterprise bounce the application access was restored.



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