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Bulk Request Not Enforcing Eligibility & Compatibility Rules (Doc ID 2499901.1)

Last updated on JULY 21, 2021

Applies to:

Siebel CRM - Version [IP2013] and later
Information in this document applies to any platform.


On : [IP2013] version, Order Management


We have an issue in using the bulk request that is not enforcing the compatibility rules for sub-products.

The issue can be reproduced at will with the following steps:
1- Root Product A & Root Product B
2- Under Product A, there is sub-product Product C & under Root Product B there is a sub-product Product D.
3- We have compatibility rule said Product C is not compatible with Product D.
4- When we create an order for Root Product A & Root Product B and add sub-product Product C under Root Product A the try to customize Root Product B and try to add sub-product Product D under it, you get an error message in the Configurator "Based on the existing compatibility and eligibility rules Product D is not eligible: Product C excludes Product D ...."
5- While when you do this action using bulk request it seems that validation does not work




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