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Siebel App getting blank/white page when access from device with iOS12 (Doc ID 2499918.1)

Last updated on JANUARY 03, 2020

Applies to:

Siebel Mobile Applications - Version 18.8 and later
Information in this document applies to any platform.

Symptoms



ACTUAL BEHAVIOR
---------------
While loading the Siebel Mobile Application using Siebel App on device with iOS 12, a white screen pops and application cannot be loaded


EXPECTED BEHAVIOR
-----------------------

Should able to log in successfully in siebel mobile application with iOS12

STEPS
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The issue can be reproduced at will with the following steps:

1. On iPad/Iphone devices navigate to General > About > Certificate Trust Settings screen
2. Turn on/Enable “Siebel Mobile Internal CA”
3. Open the Siebel Mobile App from device with IOS 12
4. Enter the information required and siebel user credentials




Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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