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Siebel Remote Synchronization Fails - Internal: Crypt Levels Mismatch, Negotiation Failed (Doc ID 2502068.1)

Last updated on FEBRUARY 04, 2019

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.
Enable RSA encryption for synchronization between remote clients and the remote server.

1. Modify the paramater for Synchronization Manager:

Encryption Type = RSA

2. Change the DockConn String in the client cfg file being used to launch the remote client"

DockConnString = :TCPIP:40400:SMI:RSA

3. Launch the client and synchronize.

Symptoms

 

The following error appears in the synchthrd*.log file:

GenericLog GenericError 1 000000035c4115b8:0 2019-01-17 18:05:32 ((0) err=1180703 sys=0) Internal: crypt levels mismatch, negotiation failed
GenericLog GenericError 1 000000035c4115b8:0 2019-01-17 18:05:32 (commapi.cpp (398) err=1114288 sys=0) SBL-DCK-00176: Cannot connect to<remote server machine>:TCPIP:40400:SMI:RSA.
GenericLog GenericError 1 000000035c4115b8:0 2019-01-17 18:05:32 (da_commconn.cpp (227) err=1114288 sys=0) SBL-DCK-00176: Cannot connect to<remote server machine>:TCPIP:40400:SMI:RSA.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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