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User Preference Spf File Is Not Getting Generated In OCI FSS File System (Doc ID 2503860.1)

Last updated on JUNE 25, 2021

Applies to:

Siebel CRM - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.18 [IP2015] version, Field Service

When attempting to saving user preference and login/logout , user preference file is not generating in file system userpref folder.

ERROR
-----------------------
SharedFileReader: /siebel/Server/Enterprise/fs/userpref/CAKELLS&Siebel Field Service.spf: Open iteration 0 failed. errcode = 12
SBL-DAT-00804: LoadPreferences: /siebel/Server/Enterprise/fs/userpref/CAKELLS&Siebel Field Service.spf: Failed to open preference file. Error Info = 12.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to the application
2. Save the preferences for the logged in user.
3. Log out and login to check the preferences, the changes are not reflected.




Changes

 Using OCI FSS File System

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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