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Siebel 2017 JNDI Decrypt Credentials Error (Doc ID 2504417.1)

Last updated on FEBRUARY 10, 2021

Applies to:

Siebel CRM - Version 17.5 [IP2017] and later
Information in this document applies to any platform.

Symptoms

Siebel Server Components are being used to read messages from multiple JMS Queues on the same weblogic endpoint. EncryptJndi.sh script has been used to encrypt the JNDI credentials.

This configuration works OK for a period of time and JMS messages are successfully read and Workflows invoked to process the messages.
However, after some unknown period of time (~6-12 hours) the component fails to read any new messages

ERROR
-----------------------

ObjMgrBusServiceLog Error 1 000001a75bc75f39:0 2018-10-17 19:24:59 (javabsvc.cpp (536)) SBL-EAI-05000: Business Service call returned error code JNDI_ERROR and message: An error occurred while decrypting credentials in jndi.properties file found in the JVM classpath.
ObjMgrBusServiceLog Error 1 000001a75bc75f39:0 2018-10-17 19:24:59 (jmsbsvc.cpp (375)) SBL-EAI-05102: JNDI error in EAI JMS Transport: 'An error occurred while decrypting credentials in jndi.properties file found in the JVM classpath.'.



Cause

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In this Document
Symptoms
Cause
Solution
References


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