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Siebel 18.12: Unable to Access Siebel Application After Fresh Installation (Doc ID 2506498.1)

Last updated on NOVEMBER 12, 2019

Applies to:

Siebel CRM - Version 18.12 and later
Information in this document applies to any platform.

Symptoms

Siebel 18.12 is freshly installed & configured. After successful installation, when trying to access Siebel application it is giving server busy error.

UI.log contains below error:

[ERROR] 2018-12-28 19:21:04.137 [https-jsse-nio-8001-exec-5] UI - com.siebel.swsm.sessmgr.UIConnectionModule:createNewSession Unable to create JDB connection : Siebel Property provided in AI Profile is incorrect. Provide valid value for this property


Detailed OM log contains below error:

ObjMgrMemProfileLog Info 4 0000001b5c2919eb:0 2018-12-31 12:17:03 WAITING: Initialized.
ScfEventLog SubEvtFacInfo 3 0000001b5c2919eb:0 2018-12-31 12:17:03 Task user set event triggered for task 12582929
ScfEventLog SubEvtFacDebug 5 0000001b5c2919eb:0 2018-12-31 12:17:03 Added an event object f1542778 for event 0, sub-event 1 to the event queue
SecAdptLog API Trace 4 0000001b5c2919eb:0 2018-12-31 12:17:03 DB SecurityLogin with username=GUESTCST, parameters=f64599f0.
SecAdptLog Debug 5 0000001b5c2919eb:0 2018-12-31 12:17:03 DB security adapter: Load data source configuration
SecAdptLog Debug 5 0000001b5c2919eb:0 2018-12-31 12:17:03 DB security adapter: Could not load or initialize data source ServerDataSrc, err=65535.
SecAdptLog API Trace 4 0000001b5c2919eb:0 2018-12-31 12:17:03 Security DB user delete DB connectoin 0
GenericLog GenericError 1 0000001b5c2919eb:0 2018-12-31 12:17:03 (secmgr.cpp (2773) err=4597538 sys=0) SBL-SEC-10018: Can't load sscdo90(SBL-GEN-02500)

SecAdptLog Memory Mgmt Trace 5 0000001b5c2919eb:0 2018-12-31 12:17:03 DB SecurityFreeErrMessage, message=<?INT?>.
GenericLog GenericError 1 0000001b5c2919eb:0 2018-12-31 12:17:03 (secmgr.cpp (2845) err=4597521 sys=0) SBL-SEC-10001: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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