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Siebel 2018 Upgrade Issue - Quote Product Configurator Launch Result In Conflict Message (Doc ID 2506507.1)

Last updated on FEBRUARY 05, 2021

Applies to:

Siebel CRM - Version 18.10 and later
Information in this document applies to any platform.


On : 18.10 version, Order Management

When attempting to perform Quote Configuration and whenever Grand Child Product Cfg state code is User Requested Item and if there are any rules based on Grand Grand Child
the following error occurs.

The item that you are trying to customize contains invalid sub-items or
attributes or does not comply with the corresponding customizable product
definition. Do you wish to proceed and have the invalid selections removed or

1) Create a Quote and Add the Product 'Root Product'.


2) Click on Customize button and with out any modification click on Done


- 'Grand Child Product' Line Cfg State Code = Engine Picked Item.

3) Click on Customize button and modify the product by updating the attribute

value and click on Done button.

- 'Grand Child Product' Line Cfg State Code = User Requested Item

4) Click on Customize button again.


5) See Conflict message with blank





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