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Siebel Product Configurator : Error On Attribute Value Selection (Doc ID 2506569.1)

Last updated on NOVEMBER 05, 2019

Applies to:

Siebel CRM - Version 18.10 and later
Information in this document applies to any platform.

Symptoms

On : 18.10 version, Order Management

When attempting to select attribute,
the following error occurs.

ERROR
-----------------------
cfgpmodel.js?_scb=_13:42 Uncaught TypeError: Cannot read property 'split' of undefined
at getIdInfo (cfgpmodel.js?_scb=_13:42)
at ConfiguratorRenderer.processInput (VM679 cfgrenderer.js:992)
at VM679 cfgrenderer.js:1399

1) Create Attribute 1 with 3 values -, blue, green.
2) Create Attribute 2 with Y and N values.
3) Create a Product and assign a class which has Attribute 1 and Attribute 2.
4) Add below Hard rules on the Product
a) attribute1 = Y requires only -
b) attribute1 = N requires <> -
5) Define Excluded property on Attribute 1.
5) Launch the configurator and Select Attribute 1 with Value Y then value '-' will be displayed in Attribute 2.
6) Select Attribute 2 with value N, now Value 'blue','green' will be displayed in Attribute 2.
7) Now Select Blue or Green value in Attribute 2.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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