Promotion Upgrade Failing With Error - A request has already been made to disconnect.(SBL-ORD-00110) (Doc ID 2506622.1)

Last updated on FEBRUARY 01, 2024

Applies to:

Symptoms

While performing the method "Upgrade Promotion" with the System Preferences "Promotion Automatch" to "Y" facing below, the following error occurs.

ERROR
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[1]Error running sub-process 'ISS Promotion WS-Upgrade Promotion-Order' at step 'Create Upgrade Order'.(SBL-BPR-00183)

[2]Error running sub-process 'ISS Promotion WS - Disconnect Sub Process' at step 'Disconnect Old Promotion'.(SBL-BPR-00183)

[3]Error invoking service 'ISS Promotion Management Service', method 'PromIterateProcess' at step 'Disconnect Promotion Self'.(SBL-BPR-00162) [4]A request has already been made to disconnect.(SBL-ORD-00110)


STEPS
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The issue can be reproduced at will with the following steps:
1. Set the system Preferences "Promotion Automatch" to "Y"
2. Navigate to Account >>Summary View. 
3. Select an existing Asset and from the Applet Menu, select the Upgrade Option.

Changes

Cause

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