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Promotion Upgrade Failing With Error - A request has already been made to disconnect.(SBL-ORD-00110) (Doc ID 2506622.1)

Last updated on FEBRUARY 01, 2024

Applies to:

Siebel CRM - Version 18.6 and later
Information in this document applies to any platform.


While performing the method "Upgrade Promotion" with the System Preferences "Promotion Automatch" to "Y" facing below, the following error occurs.

[1]Error running sub-process 'ISS Promotion WS-Upgrade Promotion-Order' at step 'Create Upgrade Order'.(SBL-BPR-00183)

[2]Error running sub-process 'ISS Promotion WS - Disconnect Sub Process' at step 'Disconnect Old Promotion'.(SBL-BPR-00183)

[3]Error invoking service 'ISS Promotion Management Service', method 'PromIterateProcess' at step 'Disconnect Promotion Self'.(SBL-BPR-00162) [4]A request has already been made to disconnect.(SBL-ORD-00110)

The issue can be reproduced at will with the following steps:
1. Set the system Preferences "Promotion Automatch" to "Y"
2. Navigate to Account >>Summary View. 
3. Select an existing Asset and from the Applet Menu, select the Upgrade Option.




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