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Loyalty Engine: Promotion Update Attribute Action Is Not Saving Before Processing Next Promotion (Doc ID 2506740.1)

Last updated on SEPTEMBER 09, 2021

Applies to:

Siebel Loyalty Engine - Version 18.5 and later
Information in this document applies to any platform.

Symptoms

On : 18.5 version, Loyalty

ACTUAL BEHAVIOR
---------------
When multiple promotions update the same attribute, only the first promotion is updating the attribute. Further promotions do not update the same attribute.

EXPECTED BEHAVIOR
-----------------------
It is expected that all attributes are updated from all promotions to the attribute in each transaction

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set up two promotions, both with updating of the same attribute
2. Process the attribute
3. Review the attribute value after processing the transaction, only one promotion has been updated.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, data loss and values of an attribute are occurring

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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