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SMC Enterprise Deployment Failure Network Connectivity Error "Unable to discover cloud gateway service. Check system configuration, network connection, node availability and zookeeper configuration : unknown protocol: Server02002" (Doc ID 2506919.1)

Last updated on APRIL 24, 2024

Applies to:

Siebel CRM - Version 18.10 and later
Information in this document applies to any platform.

Symptoms

When attempting to deploy an Enterprise on Siebel Management Console (SMC) it fails and the following error is found on CommonLogger.log file located under AI_ROOT/applicationcontainer/logs  directory:


The issue can be reproduced at will with the following steps:
1. Login to SMC
2. Attempt to deploy the Enterprise

Changes

New setup 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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