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One Of The App Server Is Not Connecting Gateway (Doc ID 2507191.1)

Last updated on JANUARY 25, 2020

Applies to:

Siebel eAutomotive - Version 15.5 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.5 [IP2015] version, Installation

One of the App Server is not connecting Gateway.

We have total 15 App servers in the enterprise. 1 of the server is not able to connect to Gateway. Due to this issue, users cannot use srvrmgr on this server



ERROR
-----------------------
in Administration - Server: Servers: it says Handshake Failed


Errors seen in srvrmgr log:


NameServerLayerLog Error 1 000409755c650804:0 2019-02-13 22:09:15 Unable to connect to the gateway server.
GenericLog GenericError 1 000409755c650804:0 2019-02-13 22:09:15 NSS - ErrCode 5009 SysErr 0
NameServerLayerLog Error 1 000409755c650804:0 2019-02-13 22:09:15 Unable to connect to the gateway server.
GenericLog GenericError 1 000409755c650804:0 2019-02-13 22:09:15 (scmnsclnt.cpp (352) err=2555912 sys=0) SBL-SCM-00008: Batch read operation failed




Changes

 Some network changes were done on the server.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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