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Not Allowing To Enter Any Field Values on Creating Billing Profile Records Only On Enabled OpenUI. (Doc ID 2507686.1)

Last updated on JANUARY 23, 2020

Applies to:

Siebel CRM - Version 16.18 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.18 [IP2016] version, Siebel VB / eScript / COM

ACTUAL BEHAVIOR
---------------
 Entire Billing Profile Tab is read Only on Enabled Siebel UI.

On clicking on Postpay/Prepay Drop down, for the first time we are getting blank list and on second attempt we are able to select values and sometimes Entire Billing Profile Tab is read Only on Enabled Siebel UI.

EXPECTED BEHAVIOR
-----------------------
it should allow to enter static pick list field values on creating the new record in Billing Profile tab

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Open UI application
2. Query for any Active Account
3. Drill down on Account Name
4. Go to Billing Profile View Tab
5. Create New Record and try to Open any Static Pick list field drop down to enter the value



Cause

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In this Document
Symptoms
Cause
Solution


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