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Application Is Not Coming Up After Applying Siebel CRM Monthly Update - Several Components Are Crashing With SBL-OSD-01000 Error in the Enterprise Log File (Doc ID 2508042.1)

Last updated on DECEMBER 23, 2020

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

Application is not coming up after applying Siebel CRM Monthly Update.

In the Enterprise log file there are several components getting crashed/terminated, see snippet below:

ServerLog ProcessExit 1 000000045fc602dc:0 2020-12-01 11:44:58         SRProc                     7776    SBL-OSD-01000 Process 7776 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.
ServerLog ProcessExit 1 000000045fc602dc:0 2020-12-01 11:44:58         SRBroker                  7732    SBL-OSD-01000 Process 7732 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.
ServerLog ProcessExit 1 000000045fc602dc:0 2020-12-01 11:45:03         AdminNotify              8152    SBL-OSD-01000 Process 8152 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access.
ServerLog ProcessExit 1 000000045fc602dc:0 2020-12-01 11:45:09         FSMSrvr                   7172    SBL-OSD-01000 Process 7172 exited with error - Internal: The process attempted to read from or write to a virtual address for which it does not have the appropriate access. 

Cause

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In this Document
Symptoms
Cause
Solution


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