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Applet Edit Web Layout Is Not Opening For One Custom Applet In IP19 (Doc ID 2509251.1)

Last updated on JULY 29, 2019

Applies to:

Siebel Tools - Version 18.10 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Applet Edit Web layout is not opening for one Custom applet in IP19


In IP19 call center application, Edit Layout is opening blank for one custom applet


EXPECTED BEHAVIOR
-----------------------
Edit Layout editor should display the correct fields
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1)Opened Web Tools
2)Selected the particular Applet
3)Navigated to the Applet Edit Web Layout and clicked on the Pencil Icon.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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