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Siebel Portlet Crash (Doc ID 2513188.1)

Last updated on DECEMBER 23, 2019

Applies to:

Siebel CRM Foundation Services - Version 18.11 and later
Information in this document applies to any platform.

Symptoms

On : 18.11 version and later, Upgrade

When attempting to access Siebel 18.11 in Production,
the following error occurs.

Stack Trace

-------------------

PROCESS 9502752 CRASHED AFTER RECEIVING SIGNAL 4 IN THREAD 6476!!!

Current Time: 01/31/2019 11:43:58.331

In:

<Unnamed>

Called from:

0xd4eb9670 GetTlsValue__10CCFThreadsFUi+ 0x00000088

0xdd567cc0 Empty__8CSSQueryFv+ 0x00000850

0xdd567054 __dt__8CSSQueryFv+ 0x000007a8

0xdc543e6c DeleteItem__8CSSCacheFPv@AF38_31+ 0x00000138

0xdc5418a4 TrimExtraItemsAndUnlock__8CSSCacheFb+ 0x00000af8

0xdc541bd4 EndLoad__8CSSCacheFRC8SSstringPvP13CSSObjectBasei+ 0x00000bf8

0xdd56f6f8 GetCachedQuery__8CSSQueryFRC8SSstringb+ 0x00001e4c

0xdd56ee3c Parse__8CSSQueryFRC8SSstringb+ 0x00000b4c

0xdd5c3d2c AddSqlField__12CSSFieldListFP14CSSSqlFieldDefRP11CSSSqlFieldiT3+ 0x000022d4

0xdd419fa4 __ct__9CSSSqlObjFP11CSSSqlBCDefP15CSSModelPhysDefRUi+ 0x00004634

0xd0735b18 __ct__12CSSCLISqlObjFP11CSSSqlBCDefP15CSSModelPhysDefRUi+ 0x00000828

0xd074a558 SSACreateSqlObj+ 0x0000028c

0xdd5d7adc CreateSqlObj__13CSSDataSourceFP11CSSSqlBCDefP15CSSModelPhysDefRP9CSSSqlObj+ 0x00000a78

0xdd602afc CreateSqlObj__11CSSSqlBCDefFP15CSSModelPhysDefRP9CSSSqlObj+ 0x00000cc8

0xdd0f5830 SqlCreate__10CSSBusCompFP11CSSSqlBCDefP9CSSBusObjUsP9CSSSqlObj+ 0x00002678

0xd6723ffc SqlCreate__9CSSBCBaseFP11CSSSqlBCDefP9CSSBusObjUsP9CSSSqlObj+ 0x00003ff0

0xd66ceed0 SqlCreate__9CSSBCFileFP11CSSSqlBCDefP9CSSBusObjUsP9CSSSqlObj+ 0x00003990

0x4771289c SqlCreate__12CSSBCPecBaseFP11CSSSqlBCDefP9CSSBusObjUsP9CSSSqlObj+ 0x00000268

0x4739b9d8 SqlCreate__15CSSBCProdBuyNowFP11CSSSqlBCDefP9CSSBusObjUsP9CSSSqlObj+ 0x00001058

0xdd020fc0 ConstructBusComp__8CSSModelFP11CSSSqlBCDefP9CSSBusObjRP10CSSBusCompUsP9CSSSqlObj+ 0x00000b90

0xdd15a288 GetBusComp__9CSSBusObjFPCwRP10CSSBusCompbPC11CSSSqlBCDefQ2_9CSSBusObj12BooleanFlags+ 0x0000357c

0xdd15893c GetBusComp__9CSSBusObjFPCwRP10CSSBusCompb+ 0x000000ac

0xdda8c55c DeclareFrame__11CSSSWEFrameFP11CSSUdfFrame+ 0x00003528

0xddd86584 DeclareFrame__15CSSSWEFrameListFP11CSSUdfFrame+ 0x000004f4

0xddc02d44 DeclareFrame__9CSSTPopupXT15CSSSWEFrameList_FP11CSSUdfFrame+ 0x000004d4

0xdda8b590 Create__11CSSSWEFrameFPCwP14CSSSWEFrameMgrP10CSSSWEView+ 0x00001540

0xddc029d4 CreatePopup__9CSSTPopupXT15CSSSWEFrameList_FPCwP14CSSSWEFrameMgrP10CSSSWEViewP11CSSSWEFrameP15CSSSWEFieldItemP10CSSBusCompi+ 0x00000560

0xde055ac0 CreatePopup__13CSSTPopupListXT15CSSSWEFrameList_FPCwP14CSSSWEFrameMgrP10CSSSWEViewP11CSSSWEFrameP15CSSSWEFieldItemP10CSSBusCompi+ 0x00000248

0xddaaa72c MakePopup__11CSSSWEFrameFPP11CSSSWEFramePCwP15CSSSWEFieldItemPCwP13CRuntimeClass+ 0x00003000

0xddbaeb7c MakeApplet__11CSSSWEFrameFPCw11SWEModeEnumP15CSSSWEFieldItem+ 0x00001680

0xddbae45c OnActionsShowPopup__11CSSSWEFrameFv+ 0x000021e0

0xddb9b334 DoInvokeMethod__11CSSSWEFrameFPCwR14CSSStringArrayR8SSstring+ 0x00005d04

0xddd7a310 DoInvokeMethod__15CSSSWEFrameListFPCwR14CSSStringArrayR8SSstring+ 0x00002620

0xddb9a2ac InvokeMethod__11CSSSWEFrameFPCwR14CSSStringArrayR8SSstring+ 0x00001790

0xddbb82b8 InvokeMethod__11CSSSWEFrameFPCwR14CSSStringArrayR14CCFPropertySetR8SSstringP16CSSSWEBindingCtx+ 0x00000144

0xde0c523c InvokeMethod__15CSSSWEComponentFPCwR14CSSStringArrayR14CCFPropertySetR8SSstring@AF83_40+ 0x00000138

0xde0c0afc InvokeMethod__15CSSSWEComponentFPCwR14CSSStringArrayR14CCFPropertySetR8SSstring+ 0x000000ec

0xddb0e598 InvokeAppletMethod__22CSSSWEFrameMgrInternalFP16CSSSWEHtmlStreamP10CSSSWEArgsP13WWEReqModInfoRP9WWECbInfoR14CSSStringArray+ 0x0000a95c

0xddbd6e84 InvokeMethod__18CSSSWECmdProcessorFP16CSSSWEHtmlStreamP10CSSSWEArgsP13WWEReqModInfoRP9WWECbInfo+ 0x00003e68

0xddbd32c0 _ProcessCommand__18CSSSWECmdProcessorFP16CSSSWEHtmlStreamP13WWEReqModInfoRP9WWECbInfo+ 0x00007ca4

0xddbddab0 ProcessCommand__18CSSSWECmdProcessorFP20CSSSWEGenericRequestP21CSSSWEGenericResponseRP13WWEReqModInfoRP9WWECbInfo+ 0x00007564

0xddbdcc84 ProcessCommand__18CSSSWECmdProcessorFP17CSSSWEHttpRequestP18CSSSWEHttpResponseRP9WWECbInfo+ 0x00000834

0xde0e6638 Request__18CSSServiceSWEIfaceFP12CSSSWEReqRecP17CSSSWEResponseRec+ 0x00003104

0xde0e2784 DoInvokeMethod__18CSSServiceSWEIfaceFPCwRC14CCFPropertySetR14CCFPropertySet+ 0x0000b970

0xdd05faa8 InvokeMethod__10CSSServiceFPCwRC14CCFPropertySetR14CCFPropertySet+ 0x00001a28

0xdfc3f440 ServiceInvokeMethod__14CSSSIOMSessionFUlPCwPCwR8SSstring+ 0x00000938

0xdfc37364 RPCMiscService__14CSSSIOMSessionF12SISOMRPCCode12SISOMArgTypeUlP18CSSSISOMRPCArgListT4+ 0x00000ec8

0xdfc2e070 HandleRPC__14CSSSIOMSessionF12SISOMRPCCode12SISOMArgTypeUlP18CSSSISOMRPCArgListT4RiPv+ 0x00002d58

0xd70b7900 HandleOMRPC__9CSSClientFP12CSSClientReq+ 0x0000128c

0xd70b1254 HandleRequest__9CSSClientFP12CSSClientReq+ 0x00000708

0xd70ab868 _HandleMsg__FP9CSSClientP12CSSClientReq+ 0x00000a50

0xd70ac204 SessionHandleMsg__11SOMMTServerFP9smiSisReq+ 0x00000b04

0x10012da0 CompSessionHandleMsg__13smiMainThreadFP9smiSisReq+ 0x00000a58

0x10048110 ProcessMessage__12_smiMessageQFP12_smiMsgQItemli+ 0x000047b0

0x10044314 ProcessRequest__12_smiMessageQFPvT1RPv+ 0x00000d2c

0x10031b2c WorkerTask__13_smiWorkQueueFPv+ 0x00002140

0x1003f17c SmiThrdEntryFunc__FPv+ 0x00001f14

0xd1961940 OSDThreadStart__FPv+ 0x000008ec

0xd052ad08 _pthread_body+ 0x00000448

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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