My Oracle Support Banner

CRM Desktop 3.9.2.59 Or Early Version Getting Blank Email Body (Doc ID 2513652.1)

Last updated on OCTOBER 25, 2019

Applies to:

Siebel CRM Desktop - Version 8.1.1.11.14 [IP2013] to 16.14 [IP2016] [Release V8 to V16]
Information in this document applies to any platform.

Symptoms

The customer has reported email body was blanks when the emails are saved into the Drafts folder or any other folder and then sending the email later. For some reason, the email was received with blank body information.

 

NOTE: The issue was is not reproduce when the users removed or disabled CRM Desktop Plugin.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.