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How Map 1:1 Call Center URL To One App Server ? (Doc ID 2514785.1)

Last updated on JANUARY 25, 2020

Applies to:

Siebel CRM - Version 18.8 and later
Information in this document applies to any platform.


Qn1:How do we do that now since there is a call to the Gateway to return a load balanced URL ? This question is generic for any application object manager (AOM) . How do we force a call center user going through web server #1 to always land on siebel app server #1 ?
Qn2:Then does this mean that if we have 4 web servers and 13 application servers, we need to create 13 different/separate AI profiles on each web server, with each pointing to a different application server? This would mean that we would need to create 52 separate profiles. Is this correct?


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