My Oracle Support Banner

Unable to reset newly created SAM user password with SAM on SMTP mail server. (Doc ID 2515059.1)

Last updated on JUNE 25, 2021

Applies to:

Siebel CRM - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

Environment
Siebel IP 18.10

After configuring SAM and creating a new user, unable to reset the new user password and receiving the following error: 

org.springframework.integration.handler.LoggingHandler.handleMessageInternal 
org.springframework.messaging.MessagingException: failure occurred while 
polling for mail; nested exception is com.sun.mail.util.MailConnectException: 
Couldn't connect to host, port: 2019@message.**.***.com, 993; timeout -1;"

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.