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Unable To Start Siebel ESD Service 2.18.8 (Doc ID 2516556.1)

Last updated on SEPTEMBER 09, 2021

Applies to:

Siebel Email Marketing Server - Version 18.12 and later
Information in this document applies to any platform.

Symptoms

On : 18.12 version, Email Marketing Server

Unable to start Siebel ESD service 2.18.8


we have Siebel Environment IP18.12 up and running on AIX 7.2 platform with JAVA 1.8 64 bit version. On the same machine, we are also installing ESD module 2.18.8 with JAVA 1.8 32-bit version. The installation is successful. However ESD services are getting exited immediately after starting. It is exiting with error like:

2019-03-03 14:40:35,556 ERROR c.s.s.c.u.l.Logger [localhost-startStop-1] Unable to connect to siebel
java.lang.NullPointerException: null
.....
2019-03-03 14:40:35,562 ERROR c.s.s.c.u.l.Logger [localhost-startStop-1] ESD module is not licensed!
2019-03-03 14:40:35,563 FATAL c.s.s.c.u.l.Logger [localhost-startStop-1] Exiting

Please find attached logs for reference.

ERROR
-----------------------


2019-03-03 14:40:35,562 ERROR c.s.s.c.u.l.Logger [localhost-startStop-1] ESD module is not licensed!
2019-03-03 14:40:35,563 FATAL c.s.s.c.u.l.Logger [localhost-startStop-1] Exiting




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install ESD

2. Configure ESD

3. Start ESD

4. Observe that the error occurs


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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