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Encryption Upgrade Hung State While Upgrading to Siebel CRM 18 (Doc ID 2516638.1)

Last updated on NOVEMBER 12, 2019

Applies to:

Siebel CRM - Version 18.12 and later
Information in this document applies to any platform.

Symptoms

On : 18.12 version, Upgrade

Encryption Upgrade steps - in Hung state.

During the upgrade from 15.5 to 18.12 it gets stuck at encrypt upgrade step


ERROR
-----------------------
Error executing action (Encryption Upgrade).

 

Additional Information

----------------------------------------------
Only two files are generated in directory EncryptUpg_Execution:

DummyFile_1.sql and reg_entry.txt

no connection to the database occurs

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Started prod test upgrade
2. It is stuck at encrypt upgrade
3. No further action is performed


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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