My Oracle Support Banner

Encryption Upgrade Hung State While Upgrading to Siebel CRM 18 (Doc ID 2516638.1)

Last updated on AUGUST 17, 2022

Applies to:

Siebel CRM - Version 18.12 and later
Information in this document applies to any platform.


On : 18.12 version, Upgrade

Encryption Upgrade steps - in Hung state.

During the upgrade from 15.5 to 18.12 it gets stuck at encrypt upgrade step

Error executing action (Encryption Upgrade).

Additional Information

Only two files are generated in directory EncryptUpg_Execution:

DummyFile_1.sql and reg_entry.txt

no connection to the database occurs

The issue can be reproduced at will with the following steps:
1. Started prod test upgrade
2. It is stuck at encrypt upgrade
3. No further action is performed


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.