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FormatMessage() returns 29 Error with Siebel SSO Implementation using Windows Authentication on 8.1.1.14 (Doc ID 2517208.1)

Last updated on DECEMBER 23, 2019

Applies to:

Siebel CRM - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 version, Security / Authentication

When attempting to access Siebel eEnergy application with LDAP/SSO, the authentication fails and the following error displays in the eEnergy OM logs:

ERROR
-----------------------
SecAdptLog 3rdpartyTrace 3 000000025c780ad0:0 2019-02-28 20:40:56 FormatMessage() returns 29 and message text 'The user name or password is incorrect.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Perform upgrade from 8.1.1.9
2. Make sure upgrade is successful
3. Check to see if LDAP/SSO implementation works.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get SSO to work and this was causing a setback.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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