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When Web SSO Is Enabled, "SBL-SEC-10018: Trust token mismatch" is recorded on OM log. (Doc ID 2517272.1)

Last updated on DECEMBER 08, 2019

Applies to:

Siebel CRM Call Center - Version 17.0 [IP2017] and later
Information in this document applies to any platform.

Symptoms

Using IP2017 and later with Web SSO authentication, the following information is recorded in the corresponding object manager log file.

TaskConfig TaskCfgParamInit 3 000000095c700158:0 2019-02-22 20:22:25 User Name                                     : SADMIN 
...
GenericLog GenericError 1 000000095c700158:0 2019-02-22 20:22:25 (secmgr.cpp (2773) err=4597538 sys=0) SBL-SEC-10018: Trust token mismatch
GenericLog GenericError 1 000000095c700158:0 2019-02-22 20:22:25 (secmgr.cpp (2829) err=4597527 sys=0) SBL-SEC-10007: The username or password you have entered is not correct. Enter your username and password again. 
ObjMgrSessionLog Error 1 000000095c700158:0 2019-02-22 20:22:25 (physmod.cpp (9803)) SBL-DAT-00569: The username or password you have entered is not correct. Enter your username and password again. 
ObjMgrSessionLog Error 1 000000095c700158:0 2019-02-22 20:22:25 (model.cpp (6349)) SBL-DAT-00569: The username or password you have entered is not correct. Enter your username and password again.
ObjMgrSessionLog ObjMgrLogin 3 000000095c700158:0 2019-02-22 20:22:25 Login failed for Login name : SADMIN.

 
*** This information is recorded when the object manage that uses Web SSO authentication starts up, no matter if web client attempted to login or not.
Despite the message above, web client can login to Siebel application using Web SSO. Therefore the above error message is benign and can be ignored.

Since such an error is confusing and not should not occur, a bug has been filed as below.
Bug 29404837 - "SBL-SEC-10018: TRUST TOKEN MISMATCH" IS RECORDED WHEN COMPONENT IS STARTED.



ERROR
-----------------------
SBL-SEC-10018: Trust token mismatch
SBL-SEC-10007: The username or password you have entered is not correct. Enter your username and password again.
SBL-DAT-00569: The username or password you have entered is not correct. Enter your username and password again.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. LDAP and Web SSO has been configured.
2. Make sure User name (SADMIN) has been registered on the LDAP server as well as Siebel Server.
3. Restart Siebel Server.
4. While web client can connect to application via SSO, above error was recorded. 

Cause

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In this Document
Symptoms
Cause
Solution
References


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