CTI Pop Applet Extra Click Needed To Select Record
(Doc ID 2517303.1)
Last updated on OCTOBER 24, 2019
Applies to:Siebel CRM - Version 16.19 [IP2016] and later
Information in this document applies to any platform.
CTI Pop applet such as ACD Transfer Call Applet requires 2 clicks to select a record. Once a record is selected, then it works normally after that. Only 1st time, you need to click twice to select a record in the CTI pop applet.
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