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Siebel Mobile: Not Getting the Focus on the User Name Field in the Login Screen in Siebel Mobile App (Doc ID 2519419.1)

Last updated on NOVEMBER 13, 2019

Applies to:

Siebel Mobile Applications - Version 18.7 and later
Information in this document applies to any platform.

Symptoms

Siebel Mobile Specific - on version: 18.7

ACTUAL BEHAVIOR
---------------
Not getting the default cursor in the Username field of the Login screen in Siebel Mobile App.

Default cursor is not coming in the user name field of the login screen in Siebel Mobile App installed on iPhone.
If opening the Siebel Mobile application in browser, by default the cursor is on the Username field.

The DefaultFocus applet User Property was tried in other Siebel UI applets, and the changes are seen in browser, but same is not helping in the Mobile Application screens in iPhone.
 

EXPECTED BEHAVIOR
-----------------------
Expectation here seems to be to have the cursor by default in that Field (Username).

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. start Siebel Mobile application;
2. and observe the behaviour;
3. try the same in a browser session and see the difference.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users would have to do an additional click / tap to select that field.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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