Issue With Send Letter From Service Request When There Is No Contact
(Doc ID 2519438.1)
Last updated on NOVEMBER 20, 2019
Applies to:Siebel Automotive Call Center - Version 18.8 and later
Information in this document applies to any platform.
When on an SR with no contact when users press Control+L (Send Letter) nothing happens however if users select instead File->Send Letter the following message is displayed:
"Error: Recipients are required for mail merge... SBL-EDC-00157.
When on an SR with no Contact associated and user does Ctrl L or Menu/Send Letter, the application should alert the user that a contact must be associated
1. Navigate to service request list
2. Drill down on one SR with no last name associated
3. Press CTRL+L
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