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Issue With Send Letter From Service Request When There Is No Contact (Doc ID 2519438.1)

Last updated on NOVEMBER 20, 2019

Applies to:

Siebel Automotive Call Center - Version 18.8 and later
Information in this document applies to any platform.


When on an SR with no contact when users press Control+L (Send Letter) nothing happens however if users select instead File->Send Letter the following message is displayed:

"Error: Recipients are required for mail merge... SBL-EDC-00157.

When on an SR with no Contact associated and user does Ctrl L or Menu/Send Letter, the application should alert the user that a contact must be associated

1. Navigate to service request list
2. Drill down on one SR with no last name associated
3. Press CTRL+L


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