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EConfiguration Crash On Bulk Order Funcionality (Doc ID 2519849.1)

Last updated on SEPTEMBER 09, 2021

Applies to:

Siebel CRM - Version 16.5 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.5 [IP2016] version, Order Management

When attempting to run the bulk order functionality, the following crash occurs.

ERROR
-----------------------
PROCESS 9214 CRASHED AFTER RECEIVING SIGNAL 11 IN THREAD 1540381552!!!
Current Time: 03/06/2019 09:55:20.188

Called from:
/u01/sbldev01/siebel/siebsrvr/lib/libsslcosd.so(+0x7195)[0x55878195]
/u01/sbldev01/siebel/siebsrvr/lib/libsslcosd.so(+0x798e)[0x5587898e]
[0x55555410]
/u01/sbldev01/siebel/siebsrvr/lib/libsscaswbc.so(_ZN14CSSSWEFrameMgr19GetInternalFrameMgrEv+0x7)[0x665694d7]
/u01/sbldev01/siebel/siebsrvr/lib/libsscaswbc.so(_ZN14CSSSWEFrameMgr11GetViewNameEv+0x25)[0x6656c175]
/u01/sbldev01/siebel/siebsrvr/lib/libsscsoiui.so(_ZN17CSSCfgUIServiceJS12LoadInstanceERK14CCFPropertySetRS0_+0x1ca6)[0x75318f26]
/u01/sbldev01/siebel/siebsrvr/lib/libsscsoiui.so(_ZN17CSSCfgUIServiceJS14DoInvokeMethodEPKDsRK14CCFPropertySetRS2_+0x336)[0x752cc796]
/u01/sbldev01/siebel/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKDsRK14CCFPropertySetRS2_+0x514)[0x5a8668c4]


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run the bulk order functionality
2. Make sure the workflow process is running in asynch mode.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the application crashes.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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