My Oracle Support Banner

Unable To Connect To Server Manager With Non Siebel Administrator Responsibility In 18.12 (Doc ID 2520091.1)

Last updated on NOVEMBER 14, 2019

Applies to:

Siebel CRM - Version 18.12 and later
Information in this document applies to any platform.

Symptoms

On : 18.12 version

When attempting to add a new to the SMC Security Profile,
the following error occurs.

ERROR
-----------------------
 Fatal error (2555922): Could not open connection to Siebel Gateway configuration store (%1:%2)., exiting...


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to SMC - Security Profile
2. Add a new user to Authorization Roles
3. change parameter AdminRoles='Siebel Administrator,FCDQ Support Applicatif' for compdef ServerMgr
4. Access Siebel srvrmgr with the new user
5. Observe the error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, operations users cannot use the new user.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.