Unable To Connect To Server Manager With Non Siebel Administrator Responsibility In 18.12
(Doc ID 2520091.1)
Last updated on NOVEMBER 14, 2019
Applies to:
Siebel CRM - Version 18.12 and laterInformation in this document applies to any platform.
Symptoms
On : 18.12 version
When attempting to add a new to the SMC Security Profile,
the following error occurs.
ERROR
-----------------------
Fatal error (2555922): Could not open connection to Siebel Gateway configuration store (%1:%2)., exiting...
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to SMC - Security Profile
2. Add a new user to Authorization Roles
3. change parameter AdminRoles='Siebel Administrator,FCDQ Support Applicatif' for compdef ServerMgr
4. Access Siebel srvrmgr with the new user
5. Observe the error
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, operations users cannot use the new user.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |