When Trying To Send An Outbound Request Using a HTML Template Item In Email Body, Request Fails With Error SBL-CMO-00116
(Doc ID 2520642.1)
Last updated on OCTOBER 28, 2022
Applies to:
Siebel Communications - Version 16.12 [IP2016] to 16.18 [IP2016] [Release V16]Information in this document applies to any platform.
Symptoms
On 16.12 when attempting to execute an Outbound Request from Site Map>Administration - Communications>Outbound Request Overview, after Submit the the following error occurs.
The error is observed when using a Email Template "XYZ" that has an attachment file and template item properties "Substitute Values" and "Message Body" checked.
The issue can be reproduced at will with the following steps:
1. Login to Siebel
2. Site Map>Administration - Communications>Outbound Request Overview
3. Create a new Outbound Request and associate it to custom Email Template "XYZ" with a HTML template item for the email body
4. Click on Submit Outbound Request
5. The Outbound Request fail with status: "Sent 0 out of 0 messages. Unable to process request X-XXXXX due to an invalid communication template.(SBL-CMO-00116) Cannot get attachment file "XYZ" associated with communication template X-XXXX.(SBL-CMO-00146)".
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |