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After Replacing Keystore with New Certificates SMC Can't be Accessed: java.security.cert.CertificateException (Doc ID 2521455.1)

Last updated on APRIL 04, 2025

Applies to:

Siebel CRM - Version 18.10 and later
Information in this document applies to any platform.

Symptoms

On : 18.10 version, System Admin

When attempting to Login to SMC, the following error occurs.

ERROR
-----------------------
javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: No name matching <hostname>.<domain name> found

CommonLogger.log 

[ERROR] 2019-03-04 14:41:16.165 [Thread-6] CommonLogger - com.siebel.swsm.config.SWSMConfig$ProfilePuller:run Unable to retrieve profile from CG. Check if CG is active : java.security.cert.CertificateException: No name matching <hostname>.<domain name> found
[ERROR] 2019-03-04 14:41:21.796 [Thread-6] CommonLogger - com.siebel.swsm.config.CloudSourcedConfigReader:readConfig Error occured in CG update notification registry.Check SMC configuration, network access between the nodes : javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: No name matching <hostname>.<domain name> found


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Generate the new cer
2. Make a copy of the files jks, setenv.sh, server.xml
3. Replace the jks file and modify setenv.sh, server.xml with the new password.
4. Restart the environment.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, SMC does not allow access with the SADMIN user.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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