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AIA Session Pool Manager not re-using EAI tasks (Doc ID 2522211.1)

Last updated on NOVEMBER 20, 2019

Applies to:

Siebel eCommunications - Version 15.18 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On :  15.18 [IP2015] version, Siebel EAI

EOM: Login Failed Errors for EAI related connections  

After change the MaxMTServer = 15 and MaxTasks= 300 in the last week end,  today integrations failure causing the business impact

Old value was MaxMTServer = 13, MaxTasks = 260


There are  4 siebel servers.

There is no change to MinMTServer = 5


ERROR
-----------------------


SessMgr SessMgrGeneric 4 000000975c860e8c:0 2019-03-11 15:09:24   5184: [SESSMGR] _SendMsgSync (siebel.TCPIP.None.None://VirtualServer/EOMP4/EAIObjMgr_enu/!1f.3a4.ueFnB+hef4jk98s2++n0EQHa5ZhK.5c86b211.000000975c860e8c) Setting flow id to 000000975c860e8c


GenericLog GenericError 1 000000975c860e8c:0 2019-03-11 15:09:24 (ssmsismgr.cpp (817) err=3670060 sys=0) SBL-SSM-00044: Virtual host is invalid
..
..SessMgr ConnOpen 3 000000025c842904:0 2019-03-11 15:11:31 [SMCONN] Hello handshake to (siebel.tcpip.none.none://dcobff:2321/eomp4/eaiobjmgr_enu) failed in 0 secs

GenericLog GenericError 1 000000025c842904:0 2019-03-11 15:11:31 ( (0) err=4653070 sys=0) SBL-SCB-00014: All component processes are maxed out.

SisnTcpIp SisnSockDetail 4 000000025c842904:0 2019-03-11 15:11:31  4764: [TCPIP-client] socket() closed descriptor = 1816 from  142.117.232.48:54661 to 142.117.126.135:2321
..
.
SessMgr ConnOpen 3 000000025c842904:0 2019-03-11 15:11:31  4764: [SESSMGR] Open(): retry 2, will retry 2 times or until 60 seconds have elapsed

GenericLog GenericError 1 000000025c842904:0 2019-03-11 15:11:31 (ssmsismgr.cpp (670) err=3670020 sys=0) SBL-SSM-00004: SISNAPI Hello failed. The server component could be down.

SessMgr ConnOpen 3 000000025c842904:0 2019-03-11 15:11:31  4764: [SESSMGR] Open(siebel.TCPIP.None.None://VirtualServer/EOMP4/EAIObjMgr_enu, 60, 3600) = [NULL, 3670020]

ObjMgrSessionLog Error 1 000000025c842904:0 2019-03-11 15:11:31 Login failed for Login name : EAI_AIA_USER

ProcessPluginState ProcessPluginStateError 1 000000025c842904:0 2019-03-11 15:11:31  4764: [SWSE] Open Session failed (0xa600d1) after      0.0055 seconds.

ProcessPluginState ProcessPluginStateDetail 4 000000025c842904:0 2019-03-11 15:11:31  4764: [SWSE] OpenSession Timing:     0.00549 seconds

ProcessPluginRequest ProcessPluginRequestError 1 000000025c842904:0 2019-03-11 15:11:31  4764: [SWSE] Failed to obtain a session ID. Login failed attempting to connect to %1

ProcessPluginRequest ProcessPluginRequestError 1 000000025c842904:0 2019-03-11 15:11:31 Error Message: Error: Login failed attempting to connect to siebel.TCPIP.None.None://VirtualServer/EOMP4/EAIObjMgr_enuError ID : 10879185

ProcessPluginState ProcessPluginStateDebug 5 000000025c842904:0 2019-03-11 15:11:31  4764: [SWSE] Switching to HTTPRes state.

ProcessPluginState ProcessPluginStateDebug 5 000000025c842904:0 2019-03-11 15:11:31  4764: [SWSE] Switching to Stop state.

ProcessPluginRequest ProcessPluginRequestDetail 4 000000025c842904:0 2019-03-11 15:11:31  4764: [SWSE] Total Request Handling Timing :     0.00904 seconds



STEPS
-----------------------
The issue can be reproduced with the following steps:
1.  Send lots of request to EAIObjMgr_enu


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
It impacts all the integrations and hence business order milestones in Production

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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